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Terms & Conditions

TERMS & CONDITIONS

Use of this site is provided by CBHUK subject to the following Terms and Conditions:

  1. Your use constitutes acceptance of these terms and conditions as at the date of your first use of the site.
  2. CBHUK reserves the rights to change these terms and conditions at any time by posting changes online. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified.
  3. You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party.
  4. This site and the information, names, images, pictures, logos regarding or relating to CBHUK are provided “as is” without any representation or endorsement made and without warranty of any kind whether express or implied. In no event will CBHUK be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from the use or in connection with such use or loss of use of the site, whether in contract or in negligence.
  5. CBHUK does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the materials.
  6. Copyright restrictions: Commercial use or publication of all or any item displayed is strictly prohibited without prior authorisation from CBHUK. Nothing contained herein shall be construed as conferring any licence by CBHUK to use any item displayed. Documents may be copied for personal use only on the condition that copyright and source indications are also copied, no modifications are made and the document is copied entirely. However, some documents and photos have been published on this site with the permission of the relevant copyright owners (who are not CBHUK). All rights are reserved on these documents and permission to copy them must be requested from the copyright owners (the sources are indicated within these documents/photographs).
  7. CBHUK takes no responsibility for the content of external Internet sites. Other websites that we link to are owned and operated by third parties and CBHUK has no control over them. The fact that we include links to other websites does not mean that CBHUK approves of or endorses any other third party website or the content of that website. We accept no liability for any statements, information, products or services that are published on or are accessible through any websites owned or operated by third parties.
  8. Any communication or material that you transmit to, or post on, any public area of the site including any data, questions, comments, suggestions, or the like, is, and will be treated as, non-confidential and non-proprietary information.
  9. If there is any conflict between these terms and conditions and rules and/or specific terms of use appearing on this site relating to specific material then the latter shall prevail.
  10. These terms and conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
  11. If these terms and conditions are not accepted in full, the use of this site must be terminated immediately.

Purchases from CBHUK

  1. Payment Types
    CBHUK accepts payments via PayPal and Credit Card payments
  2. Delivery Address
    CBHUK normally sends to the billing addresses but if you wish to change an address then please email our customer services department on info@cbhuk.org as soon as you make the purchase.
  3. Stock Availability
    We cannot guarantee stock availability. If we are unable to fulfil your order, we will cancel and/or refund any unavailable items and we will do our best to let you know as soon as possible.
  4. Product Descriptions
    All product descriptions are estimations but all problems will be considered for refund. If the item does not match the item received a full refund or replacement will be issued as soon as CBHUK receives the item back.
  5. General
    CBHUK reserves the right to refuse any order. Any payments made will be refunded in full.
  6. Vouchers & Discounts
  • Discount Vouchers subject to terms & conditions. Cannot be used in conjunction with any other offer. No monetary value. Cannot be used on existing sale items or haramayn coins. Vouchers can be withdrawn at anytime without notice.
  1. How Are Your Items Delivered & Timescales

UK: Your items are sent using Royal Mail parcel service.
International: Your items are sent using Royal Mail International

    • Orders will be processed Monday to Friday excluding any public/bank holidays).
    • The cut-off time for order processing is 12pm daily.
    • For standard delivery, orders will be processed the same day for delivery in 1-2 days time (excluding weekends).
    • For express service orders will be processed the same day for delivery the next working day (excluding weekends).
    • Weekend delivery is subject to availability and additional charge. If this is required, please call us to confirm, prior to placing an order.
    • You will also be given delivery options at the checkout, please select the correct service you require.

 

  1. How to contact us (Monday – Friday 10am – 4pm)
    • Call us: 0845 833 4145
    • Email: info@cbhuk.org
    • Write to us:  CBHUK, Commerce House, 346B St Helens Road, Bolton. BL3 3RR

How Are Your Items Delivered & Timescales

UK
Your items are sent using Royal Mail parcel service.

International
Your items are sent either by Royal Mail International

  • Orders will be processed Monday to Friday excluding any public/bank holidays).
  • The cut-off time for order processing is 12pm daily.
  • For standard delivery, orders will be processed the same day for delivery in 1-2 days time (excluding weekends).
  • For express service orders will be processed the same day for delivery the next working day (excluding weekends).
  • Weekend delivery is subject to availability and additional charge. If this is required, please call us to confirm, prior to placing an order.
  • You will be given all delivery options at the checkout, please select the correct service you require.

Delivery Address

CBHUK normally sends to the billing addresses but if you wish to change an address then please email our customer services department on info@cbhuk.org as soon as you make the purchase.

Shipping

Currently we offer shipping to anywhere in the UK and the European Union.  Note that there are restrictions on some products, and some products cannot be shipped outside the UK.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Support

In the event that items are not delivered on time, or you have any queries regarding delivery, then please email info@cbhuk.org .

Exchanges and Refunds

Should you wish to exchange or return any products you may have purchased from our website. Please return your item(s) unworn and in an unmarked condition within 7 days from the date of receiving the product, enclosing a copy of your invoice. Please email us and we will provide you with a direct address.

Please send the bags via a guaranteed delivery service, such as Royal Mail Special Delivery, as we cannot be held liable for any goods lost in transit to us. Please state whether an exchange or refund is required along with your details. Once your goods are accepted back into stock you will be issued with an exchange or refund. We regret postage and packaging cannot be refunded.

We recommend you use a recorded delivery service for your own protection. You will be responsible for the postage fees to return the goods unless the item is faulty. We cannot accept liability for an item lost or damaged in transit. This returns policy does not affect your statutory rights.

Please note that we are unable to accept the return of goods in person to our office address.

Vaccination Booking

Full refunds will made within 21 days via the payment method of the customer where a cancellation request has been made by the customer and acknowledged by CBHUK.

Where a clinic has to be cancelled, we will inform the customer as soon as possible and offer the customer another appointment at another clinic or a full refund for the cost of the vaccine purchased.

Regrettably where a customer fails to turn up at a clinic, then they will forfeit the appointment and any payment made this is because vaccines have to be pre-ordered for them to be administered on the day of the clinic/appointment only. The vaccines cannot be re-used or stored for another day.

 Cancellation of an order

  1. General Products (not including vaccines)
    • You can cancel your order within 14 days of receiving your order however unless cancellation takes place before payment has been processed, this is generally within 30 minutes of order placement, your order cannot be stopped and will be delivered to you.
    • To cancel your order please either refuse delivery or return via one of our return options. Alternately you can contact our Customer services via info@cbhuk.org .
  2. Vaccination Booking/Vaccines
    • You may cancel your appointment up to 7 days before the clinic in which you booked your appointment at by emailing bookings@cbhuk.org .  Only a written acknowledgement via email by CBHUK will result in a cancellation. If you have not received this acknowledgement by the 3rd day of sending us the request for cancellation, you should email info@cbhuk.org with a copy of your original cancellation request as a follow up.

CBHUK is a charity, registered in England, charity registration number 1146323 and a Charitable Company Limited by Guarantee No 7970717, registered address: Commerce House, 346B St Helens Road, Bolton.  BL3 3RR.