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Privacy Policy

Privacy Policy


CBHUK and all the people its serves rely on the generosity and support of its donors and well wishers.  We are therefore committed to being transparent about why we request your personal details and how we use your information in order to carry out our duties.

This Privacy Policy explains what we do with your personal information, how we process it and who we share your data with while complying with our legal obligations under the new Data Protection Act 2018 and General Data Protection Regulation (GDPR). Your Privacy is important to CBHUK and we will ensure your rights are respected. 

  • What personally identifiable information is collected from me?
  • How is the information collected used?
  • How we use cookies?
  • What if I don’t want to receive cookies?
  • How we protect your privacy on online community?
  • External Links of our website?
  • What kind of information will I receive?
  • Why am I receiving information from CBHUK?
  • Are my web journeys being monitored?
  • Use of Audio, Video and Images from events
  • How can I access and update my personal information?
  • Amendments to the Privacy Policy?

As a general rule, CBHUK will not disclose any of your personal identifiable information, except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it.  If you opt-in to share your personal information on the Gift Aid claim form when making a donation, your data will be provided to HMRC (HM Revenue and Custom) for auditing purposes.

What personally identifiable information is collected from me?

The first time you get in touch with us;- when you sign up for email updates, register for an event, complete surveys and feedback or make a donation – we collect your personal information depending on the type of communication or transaction you choose. The information collected includes but not limited to, your full name, postal address, postcode, telephone number, organisation name (if applicable), e-mail address.

How is the information collected used?

CBHUK uses your information as explained below unless you have specially notified us not to.

  • We use your personal details to inform you about our services or products as per your request.
  • We may also use your information for administrative purposes which include updating you about any changes to our services or policies and creating a profile of your interests and preferences.
  • Upon your consent, we may also use your information to send you communications about our welfare work, events, campaigns, volunteering and fundraising activities.
  • We may send you direct mail that we feel may be of interest to you.
  • We may on occasion work with third parties to contact our supporters about CBHUK; however third parties will be bound by a confidentiality agreement which would prevent them from using your information for any other purpose than described on this policy.
  • We will never sell your details to any third parties. However, please be advised when using our secure online registration, payment transaction or donation pages you will be redirected to industry trusted third party websites enabling you to make secure payments/event registrations via Paypal and Eventbrite.  

NB: For online credit/debit card transactions CBHUK enters your financial data directly to the payment service provider (PayPal) and we do not store credit/debit card details nor do we share customer details with any Third parties. In this way CBHUK abides by the strict industry-wide credit/debit card security standards (Payment Card Industry and Data Security Standards).

In the case of collecting sensitive personal information from you, we will ask for your explicit consent for processing your information. The information requested will be to process your vaccination bookings and prepare your vaccination certificate or PCR test results which will carry your full name and date of birth which is required when applying for a Hajj & Umrah visa as proof of having being vaccinated and fit to fly certificates. 

We use the following methods to get your consent:

  • Giving us your permission by: Opting in by ticking a tick box on a paper consent form and/or by ticking a box on an electronic form
  • email consent via submitting a form; or consent obtained when subscribing to a service.

In the event of collecting your sensitive personal information, we will ensure you are fully made aware as to why we are collecting the data and what the intended use are. We will, of course, rely on your explicit consent before any collection of data takes place. All uses of information are described in this policy and we won’t use it for any other purpose than described.

How we use cookies?

In regards to the websites, CBHUK uses cookies in order to provide you with a more personalised web service.

A cookie is a text-only string of information that we pass to your computer’s hard disk through your web-browser so that the website can remember who you are. Cookies cannot be used by themselves to identify you.  A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number. For more information about cookies, please see

What if I don’t want to receive cookies?

Upon your first visit to our webpage, we will make a request to you to accept cookies. If you do not wish to receive cookies you can easily modify your web browser to refuse cookies, or to notify you when you receive a new cookie. However, you may not be able to use all the interactive features of our site if cookies are disabled, and so in order to enjoy the CBHUK site to the full, we recommend that you leave them switched on.

How we protect your privacy on online community?

When you give us your personal details that information may be stored and processed outside of the UK and we take steps to ensure that your information is treated securely. Unfortunately, no data transmission over the Internet can be 100% guaranteed. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

External Links of our website?

CBHUK website may include links to other sites, not owned or managed by us. We cannot be held responsible for the privacy of information collected by websites not managed by us.

How can I unsubscribe the SMS appeal?

When you make a donation to CBHUK and opt-in to receive information via SMS, we will retain your contact details and send SMS about our latest campaign and activities.

You have the right to opt-out / unsubscribe from our newsletters and SMS at any time, should you want to please email us at, or write to Supporter Relations, CBHUK, Commerce House, 346B St Helens Road, Bolton.  BL3 3RR with the details.

Why am I receiving information from CBHUK?

You will receive information from us if in the past, you have met us, attended our events, opted in to receive our newsletter or gave us your business card. 

Are my web journeys being monitored?

Yes. We monitor our webpage users’ journeys via Google analytics. We do so to improve our online services and to provide best and effective online assistance for our users. The webpage users remain anonymous throughout our monitoring activities and analysis.

Use of Audio, Video and Images

CBHUK may use photographs and videos taken at our events in publicity and marketing materials,  including use on the site. Your attendance at the event may mean that you are featured in such photographs and videos and you are deemed not to object to the taking of such photographs and videos as detailed above. If  you do not wish to be included in any photograph and/or video, please notify the photographer/videographer at our event prior to the photographs and/or videos being taken.

How can I access and update my personal information?

The accuracy of your individual identifying information is important to CBHUK. We are working on ways to make it easier for you to review and correct the information that CBHUK retains about you. In the meantime, please inform us if your details are inaccurate by emailing us , or write to Supporter Relations, CBHUK, Commerce House, 346B St Helens Road, Bolton.  BL3 3RR with the details.  A small admin fee will be payable to access the information we may have about you.

CBHUK is registered with the Information Commissioners Office (Registration Number: ZA758724).   

Amendments to the Privacy Policy?

We may change our policy from time to time to accommodate changes to our privacy so please visit our website and read through our privacy policy each time you share your personal information with us.  If you do not agree to these changes, please do not continue to use the CBHUK website to submit personal information to us.  If material changes are made to the Privacy Policy we will notify you by placing a prominent notice on the website.

This Policy was last updated on 20.07.2022