Muslims planning to perform Hajj or Umrah are being reminded to exercise caution when making travel arrangements following reports of an ongoing police investigation into alleged pilgrimage-related fraud.

According to reports, West Midlands Police have arrested two men as part of an investigation into allegations that pilgrims may have lost substantial amounts of money intended for Hajj and Umrah travel arrangements. The investigation remains ongoing and anyone with relevant information is encouraged to contact the police.

While the vast majority of travel providers operate professionally and honestly, cases such as this highlight the importance of verifying arrangements and ensuring bookings are made through official and trusted channels.

Hajj Packages for British Citizens

British citizens should be aware that Hajj packages can only be purchased through the Kingdom of Saudi Arabia’s official Ministry of Hajj & Umrah platform:

hajj.nusuk.sa

The launch date, registration process, package availability, and booking requirements can vary each year. Prospective pilgrims should rely on information from official sources, including:

• The Ministry of Hajj & Umrah
• The Ministry’s official X (formerly Twitter) accounts
• CBHUK (Council of British Hajjis)
• Reputable Hajj support and guidance organisations

Pilgrims should be cautious of anyone claiming to offer Hajj places, guaranteed bookings, or priority access outside of the official Nusuk Hajj system.

How to Protect Yourself

Before making any payment for Hajj or Umrah services, consider the following:

• Verify the identity and credentials of the organisation or individual.
• Confirm exactly what services are included in the package.
• Request written confirmation, invoices, and receipts.
• Keep copies of all correspondence and payment records.
• Be cautious of requests to transfer money to personal bank accounts.
• Take time to research the provider and seek independent advice if unsure.

If an offer seems unusually cheap, promises guaranteed results, or pressures you to make immediate payment, additional checks should be carried out before proceeding.

What to Do if You Have Been Affected

Anyone who believes they may have been the victim of Hajj or Umrah fraud should report the matter as soon as possible.

Reports can be made through the police online contact service:

https://www.police.uk/pu/contact-us/

Alternatively, you can call:

0300 123 2040

When reporting an incident, provide as much information as possible, including payment records, receipts, contracts, emails, messages, and any other relevant documentation.

Community Awareness is Important

For many Muslims, Hajj is a once-in-a-lifetime journey and often involves years of planning and saving. Financial fraud can cause significant emotional and financial hardship, as well as prevent pilgrims from fulfilling their plans.

Community organisations, mosques, travel professionals, and pilgrims can all help reduce the risk of fraud by sharing accurate information, encouraging the use of official booking channels, and reporting suspicious activity.

Anyone planning Hajj should ensure they understand the official Nusuk Hajj process and remain vigilant when responding to advertisements, social media promotions, or unsolicited offers.

By staying informed and using official channels, pilgrims can help protect themselves and others from becoming victims of fraud.

Need guidance on the Hajj booking process? Follow CBHUK and other official Hajj information channels for updates on Hajj registration, Nusuk Hajj announcements, and important pilgrim guidance throughout the year.